Overview

Over the past 30 years, Mayer Brown’s outsourcing practice has represented leading companies as customers in over 400 information technology outsourcing (ITO), business process outsourcing (BPO) and other outsourcing transactions with an aggregate market value exceeding $250 billion. This experience translates into superior skill at getting these deals done and current market knowledge that allows us to bring solutions that work and secure high-value commitments, options and incentives. Chambers USA has given us its top ranking in the IT/Outsourcing category for 19 consecutive years and Legal 500 has awarded us its top ranking in the US IT/Outsourcing for as long as the category has existed.

As outsourcing transactions have expanded to leverage cloud, XaaS, AI, RPA and other technologies, we have expanded our areas of expertise. Our role in the industry has been as thought leaders, developing contracting concepts to help customers secure commitments to value for each generation of technology. We have incorporated what we have learned into tools, templates, training, best practices and solutions that work in a variety of circumstances. As a result, we can deliver better outsourcing deals faster.

Mayer Brown’s outsourcing client roster includes the most recognizable names in the business world, many of whom turn to us repeatedly as their outsourcing needs grow ever more complex. We support these clients with their outsourcing strategies, including:

Information technology infrastructure outsourcing
Applications development and maintenance outsourcing
Facilities management and site services outsourcing
Finance and accounting outsourcing
Human resources outsourcing
Procurement outsourcing
Telecommunications and network outsourcing
Claims processing and other back-office outsourcing

We handle all aspects of managed service outsourcing agreements, including drafting, negotiation, and counseling on implementation and contract interpretation. We focus on a full range of issues, including business terms, intellectual property, legacy and emerging technology, data protection, security, compliance, risk mitigation and international issues.

Through our combined experience, we have developed an extensive library of precedents, methodologies and solutions, including templates and processes that streamline contracting. These are designed to deliver your top business objectives, ranging from best-of-breed services to innovation to cost savings. Our forms and processes save time by allowing us to provide well-reviewed, market-tested language and processes quickly.

According to Chambers USA, clients say that our team of lawyers “has cornered the market, thanks to its lawyers with great perspective—they come in and look at the nuts and bolts of the problem, and have practical ideas.”

Recognition

Chambers USA

“Band 1” Ranking in Outsourcing Nationwide for 18 consecutive years (2004-2024)
“Band 1” Ranking in Technology & Outsourcing Illinois (2008-2024)

“They’re very practical in terms of trying to identify solutions and giving very good advice on areas where it is reasonable for us to compromise or, alternatively, where to hold our ground.”

“We have never been disappointed. They are worth their weight in gold.”

International Association of Outsourcing Professionals

Ranked as one of the top law firms on The World's Best Outsourcing Advisors list for The Global Outsourcing 100™ for ten consecutive years.
Chambers Global
“Band 1” ranking in IT/Outsourcing USA 2009-2019; 2024

“They are very good, and are able to communicate and synthesize information in a useful and easily understandable way. They are able to lead negotiations and talk to businesspeople in a way that evokes the responses. They are level-headed, calm and very deliberate throughout the process."

“…Mayer Brown is a force to be reckoned with.”

The Legal 500 US

“Tier 1” Ranking in Outsourcing/Information Technology 2008-2024

“Strategic, thoughtful and extremely well organized.”

“The practitioners are very personable and easy to work with and bring considerable experience to bear on contract matters to complete them in an efficient and pragmatic manner.”