As technology continues to evolve and new modes of electronic communication are born, companies are faced with increased compliance challenges and heightened regulatory risks. With more employees working remotely due to the COVID-19 pandemic, there has been a significant rise in the use of texts, chats and online meetings to conduct business. As a result, U.S. regulators are focused on ensuring that companies are properly monitoring and retaining employee communications, including any business-related texts and chat communications on personal devices.
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