b'Technology | Insurtech| Regulatory DevelopmentsConclusionDespite the various challenges for the insurance industry in 2020, developments in insurtech helped to pave a path for better customer experience and operational efficiency in the insurance industry. The insurance industry proved to be resilient and flexible during the pandemic, in no small part to the contri-bution of technology and innovation to drive business processes forward and meet the needs of policyholders. Although it is to be seen whether the high valuations attributed to several high growth insurtechs are justified, it seems clear that the digital transformation will continue to accelerate through the insurance industry and impact the way insurance business is conducted and regulated. g MAYER BROWN 97'