The Importance of Clear Drafting in Outsourcing Arrangements
28 November 2007
Business & Technology Sourcing Review - Issue 10
Outsourcing arrangements inevitably involve mutual interdependence between the customer and the supplier. The supplier is unable to perform some of the services in accordance with the service level requirements unless the customer performs some obligations, just as the customer may be unable to perform its normal business activities if the supplier fails to deliver the services it is contracted to provide under the outsourcing agreement.