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Legal Update

Consumer Protection and Hotel Exchange Rate

March 2009
Mayer Brown Legal Update
In 2008, Shaw v. Marriott International, Inc. ended a trilogy of “house exchange rate” cases in which hotel companies were charged with consumer fraud and unjust enrichment when they used the official exchange rates when quoting room rates on their website but a less favourable exchange rate when calculating the ultimate price that guests pay on checking-out. Although the damage sought for each case was relatively small - US$1,500 or treble the disparity in prices - the intention of the plaintiffs in each case was to form a class action suit that would involve and benefit every guest who had ever experienced such a discrepancy.

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