Skip to main content


Aligning Incentives with Service Level Agreements

1 March 2008
Business & Technology Sourcing Review - Issue 11
Service level agreements are one of the great ideas in outsourcing. In a service level agreement (SLA), a provider agrees to achieve defined performance levels and to reduce its charges if it fails to achieve those performance levels. An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement,


  • Brad L. Peterson
    T +1 312 701 8568
The Build a Report feature requires the use of cookies to function properly. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently. If you do not accept cookies, this function will not work. For more information please see our Privacy Policy

You have no pages selected. Please select pages to email then resubmit.