General Mills found itself in a media storm when it changed its legal terms to preclude customers from suing who'd done something as simple as "liking" the company on Facebook or visiting their Website. Almost any interaction would constitute agreement to terms of service requiring arbitration, rather than court, for any disputes. General Mills quickly reversed course, but most consumers are unaware how common such clauses are in companies of all kinds, often lurking in the fine print on Websites. We look at what consumers need to know.

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