Sourcing Interests Group, the premier organization for sourcing, outsourcing and procurement executives, along with sponsor Mayer Brown, invites you to the Minneapolis Regional Roundtable meeting on March 8, 2012. The robust agenda planned for the day includes hearing successful best practices, sharing new industry standards, and networking with peer executives.

Join Mayer Brown Partners Rebecca Eisner and Brad Peterson as they present “Service Levels and Key Performance Indicators: Maximizing Business Value.”

Service Levels, or KPIs as they are sometimes called, can align incentives and drive business value. Often, though, service levels and KPIs measure the wrong things, are defined too vaguely to be enforced, or fail to provide adequate incentives for supplier performance. Whether in a direct or indirect supply agreement or an outsourcing agreement, there are basic rules that apply to the selection and drafting of service levels and KPIs that will drive business value. Rebecca and Brad will discuss ways to create meaningful service levels and KPIs, including how to:

  • Choose appropriate service levels and KPIs
  • Align service levels and KPIs with the supplier’s responsibilities
  • Draft clear language for measurement and reporting
  • Avoid common pitfalls

Rebecca S. Eisner
Brad L. Peterson

Date, Time & Location
Thursday, March 8, 2012
9:00 a.m. – 3:00 p.m.
Minneapolis, MN

For more information about this event, including a full agenda, or to register, please use the Register button below.

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If you have questions, please contact Rebecca Stoner at +1 312 701 8732 or

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