Hong Kong — Mayer Brown has been named an innovator in Asian Legal Business’ (ALB) Innovation List 2017. The inaugural accolade praises the firm for pioneering an around-the-sun approach to realise seamless global IT support.

Bucking the industry trend towards outsourcing back office support, the firm has adopted an effective internal approach. By merging the firm’s three separate regional IT service desk functions from the Americas, Asia and Europe to create integrated global IT support, the firm has achieved substantial gains in efficiency, client satisfaction and cost reduction.

This innovative initiative also won The Lawyer’s Business Services Team of the Year in 2016.

For more information about ALB’s Innovation List 2017, please refer to
pages 20 to 22 of the March edition of the magazine, which is published by Thomson Reuters.