London — Mayer Brown was named Business Services Team of the Year at The Lawyer Business Leadership Awards. The firm bucked the industry trend towards outsourcing to merge its regional IT service desks and create a single global internal solution.

In addition to helping to reduce costs and increase efficiencies, the global IT function, which serves more than 3,500 people across 24 offices, has enabled the firm to standardise the service desk operation across all regions and improve the user experience.

The Business Services Team of the Year category, the most coveted award of the night, was hotly contested by six other law firms and a barrister's chambers.

Held in London at The Brewery (28 September), these prestigious awards run by The Lawyer magazine, recognise and celebrate excellence among business services individuals and teams working in law firms, barrister’s chambers and other legal services providers across the entire legal market. The judging panel comprised a mix of senior in-house lawyers, law firm CEOs and business services groups leaders.