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Service Levels for SAAS

28 October 2015
Mayer Brown Newsletter
Customers are rapidly increasing their use of software-as-a-service (“SAAS”) solutions and other cloud services as part of their sourcing strategy. Cloud solutions offer the flexibility to quickly ramp services up and down, with typically little or no exit costs. However, cloud providers are able to offer exible and cost-effective solutions because their offerings are standardized.
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