8 August 2016
The beauty business in Hong Kong is booming. Treatments can range from traditional facials to more invasive procedures utilising medical devices, such as laser hair removal and intradermal microinjection procedures. On 15 June 2015 and 2 February 2016, the Consumer Council in Hong Kong reported that consumer complaints made against beauty industry businesses rose 5.4% and 21% in 20141 and 20152, respectively. Some of the major incidents of beauty treatments gone wrong have made headlines (such as cases where customers died as a result of liposuction treatments at beauty clinics).
As a result of the increased scrutiny under which the beauty industry has been placed over the last few years, in June 2016, the Hong Kong Office of the Privacy Commissioner for Personal Data issued a new Guidance Note on the Proper Handling of Customers' Personal Data for the Beauty Industry (Beauty Industry Guidelines). The Beauty Industry Guidelines set out practical guidelines to address business practices employed by beauty centres, which continue to be an ongoing concern for consumers.
1 Consumers Alerted for Increased Complaints against Sales Practices of Beauty and Fitness Centers
2 Overall Consumer Complaints Down 12% amidst Travel Complaints Rising 41%