“Unparalleled depth”…”the dollar-for-dollar value you get with them is unmatched."
- Chambers USA

Every sourcing transaction is unique. Based on how our client wants to create value through sourcing, we discuss possible approaches. Some of those approaches will be proven methods and others will be innovations. Our clients decide on their preferred approach. We augment the skills of our client’s team; we help our clients execute their decisions.

We have represented clients in almost every industry in a broad range of onshore, nearshore and offshore sourcing transactions. We help our clients investigate, structure, negotiate, govern, renegotiate, re-source and in-source supplier contracts. We also help with sourcing-related activities, such as strategic alliances, technology licensing, offshore captives, joint ventures and hybrid transactions. We have included a representative sampling of experience in the following categories:

Information Technology / Telecommunications Outsourcing
Business Process Outsourcing
Renegotiations & Termination Arrangements
Energy Outsourcing

Information Technology / Telecommunications Outsourcing

• Major Telecommunications Provider. Negotiation of a comprehensive outsourcing arrangement for this company's information technology infrastructure, including data center processing, midrange systems, desktop systems and support, LAN administration and support, help desk support, information technology procurement, and hardware and software maintenance. (Pending)
   
• Fortune 500 Company. Negotiation of a ten year global IT infrastructure outsourcing agreement to transfer 1,300 employees worldwide, sell $64 million in assets, and receive services in more than 41 countries.
   
• Large Consumer Products Company. Negotiation of a comprehensive outsourcing arrangement for all of this company's information technology and telecommunications systems, including data center processing, desktop and client server systems, local area networks, voice and data telecommunications, network monitoring and management, help desk support, information technology procurement, maintenance, and applications development and maintenance.
   
• Manufacturing Company. Assist client in negotiating a full-scale IT and telecommunications outsourcing through a competitive bidding process.
   
• Leading Chemical Manufacturer. Negotiation of a global IT infrastructure outsourcing arrangement affecting users in 15 countries.
   
• Major Telecommunications Provider. Negotiation of a complex software licensing, implementation, maintenance and support transaction for specialty applications.
   
• Leading Quick Service Restaurant Company. Negotiation of application development, customization and maintenance services agreements for new Oracle ERP system (replacing home-grown systems).
   
• UK Agrochemical Firm. Negotiation of a segmented outsourcing of data centers, desktop services, and managed network services by three separate providers.
   
• Major Aerospace/Defense Contractor. Negotiation of a comprehensive outsourcing arrangement for this entity's data center processing, midrange systems, desktop systems and support, LAN and WAN administration and support, help desk support, procurement, and hardware and software maintenance.
   
• Electronic Commerce/Credit and Debit Payment Services Provider. Negotiation of an outsourcing agreement for all of this entity's application and transaction processing systems and functions.
   
• Large UK Telecommunications Provider. Negotiation of a comprehensive outsource of all internal IT systems including data centers, desktop systems, application development, and help desk.
   
• Major Drug Company. Negotiation of a comprehensive telecommunications and network outsourcing agreement.
   
• Defense Contractor. Negotiation of an outsourcing agreement for all of this entity's data processing and information technology systems and functions.
   
• Major UK "City" Institution. Negotiation of a comprehensive IT outsource including mainframe and midrange systems, application development, and maintenance network services.
   
• Chemicals Manufacturer. Renegotiation of a broad outsourcing arrangement for information technology and telecommunications support and services.
   
• Major Producer of Wood, Pulp and Paper Products. Negotiation of a comprehensive outsourcing arrangement for this entity's information technology and network systems, including data center, midrange systems, desktop equipment and software, LAN/WAN, voice and data network, help desk, and maintenance services.
   
• Global Telecommunications Provider. Negotiation of a global structure for a comprehensive outsource of IT systems, including data centers and application development and maintenance and implementing this structure in major territories including the UK, USA, and Japan.
   
• Global Telecommunications Services. Negotiation of an agreement for the provision of a broad range of managed telecommunication services in more than 40 countries.
   
• Pharmaceutical Firm. Negotiation of a comprehensive outsourcing arrangement for all of this company's data center/mainframe systems.
   
• Leading Managed Health Care and Insurance Provider. Negotiation of a comprehensive outsourcing arrangement for all of this entity's information technology and telecommunications systems, including desktop systems and support, local area networks, voice and data telecommunications, network monitoring and management, help desk support, information technology procurement, and maintenance.
   
• Multinational Insurance/Financial Services Provider. Negotiation of a comprehensive IT outsource for a group of major U.K. insurance and financial services companies to form part of a global outsourcing arrangement with a single supplier.
   
• Utility Conglomerate. Renegotiation of a systems development and outsourcing agreement for all of this company's data processing systems, including financial, customer usage, and billing functions.
   
• Major Life Sciences Conglomerate. Negotiation of an outsourcing arrangement for all of this company's information technology and telecommunications systems, including data center processing, midrange systems, voice and data telecommunications, network monitoring and management, desktop systems and support, LAN administration and support, help desk support, information technology procurement, and hardware and software maintenance.
   
• UK Agrochemical Firm. Negotiation of a segmented outsourcing of data centers, desktop services, and managed network services by three separate providers.
   
• Energy/Utility Conglomerate. Renegotiation of an outsourcing arrangement with respect to information technology planning and projects, network monitoring and management, desktop and local area network support, help desk support, and hardware and software maintenance.
   
• Insurance Consulting Firm. Negotiation of a comprehensive outsourcing arrangement for all of this company's information technology and network systems, including network monitoring and management, desktop systems and support, LAN administration and support, help desk support, and hardware and software maintenance.
   
• Proteomics Research Business. Acting for a supplier of data center and related services offering outsource solutions to biotechnology businesses requiring large-scale data processing in connection with drug discovery programs.
   
• Large Chemicals Company. Negotiation of a comprehensive outsourcing arrangement for all of this company's information technology and telecommunications systems, including data center processing, desktop and client server systems, local area networks, voice and data telecommunications, network monitoring and management, help desk support, information technology procurement, and maintenance.
   
• Global Telecommunications Provider. Creation of form agreements for this company's outsourcing business and negotiation of outsourcing arrangements with its various customers.
   
• Major Insurance Company. Negotiation of an outsourcing agreement for management of all information technology infrastructure.
   
• Financial Markets Telecommunications Services Supplier. Acting for a telecommunications solutions provider on the outsourcing of a UK brokerage business telecommunications network.
   
• Mid-Sized Third-Party Administrator. Negotiation of a second-stage data center and network outsourcing agreement.
   
• Large Financial Services Company. Negotiation of an outsourcing arrangement for applications development and maintenance services.
   
• Affiliated Insurance Companies. Negotiation of an outsourcing agreement for data center, network, and applications maintenance and development services for a group of affiliated insurance companies.
   
• Leading Farm Cooperative. Negotiation of a full scale outsourcing arrangement for a leading farm cooperative. In this arrangement, the outsourcing services are provided by a joint venture of the company and the outsourcer.
   
• Large Manufacturing Company. Negotiation of an agreement for outsourcing legacy systems maintenance.
   
• Multinational Consulting Firm. Negotiation of an outsourcing agreement for applications development, maintenance, and production services with a Fortune 100 company.
   
• Fortune 100 Company. Negotiation of (1) an outsourcing arrangement involving desktop resources and voice telecommunications and (2) a data center outsourcing arrangement.
   
• Fortune 100 Company. Negotiation of an outsourcing arrangement for wide area network telecommunications functions.
   
• Major US Banking Corporation. Negotiations pursuant to which this bank outsourced certain of its telecommunications operations.
   
• Major US Banking Corporation. Representation of this bank on matters relating to its outsourcing arrangement, including modifications to such outsourcing agreement in connection with the transaction in which the bank was acquired.

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Business Process Outsourcing

• Leading Mortgage Bank. Represented this large mortgage bank in outsourcing various customer facing and back office business processes to an offshore (Indian) provider.
   
• Leading Financial Institution. Re-negotiation of an international real estate services outsourcing agreement.
   
• Multinational Insurance/Financial Services Provider. Negotiation of a comprehensive IT outsource for a group of major U.K. insurance and financial services companies to form part of a global outsourcing arrangement with a single supplier.
   
• Electric Power Utility. Negotiation of procurement and logistics outsourcing arrangements.
   
• Telecommunications Provider. Renegotiation of an outsourcing agreement for all of this company's data processing systems, including financial, customer usage, and billing functions.
   
• Internet Banking Operation. Representation of a Fortune 50 company in connection with the formation of a new Internet bank, the procurement of the bank's charter and license, and the outsourcing of core bank operations, including the receipt and processing of customer applications and transactions.
   
• Transfer Agency and Registrar Services. Advising a leading fund manager on a contract for transfer agency and registrar services supporting the marketing and distribution of funds in Europe.
   
• Claims Processing. Representation of a major health care insurance company in connection with the development of a web-based system for the submission and processing of provider claims and the ongoing operation and support of such system.
   
• Back Office Operations. Representation of a leading foreign bank in the negotiation of an outsourcing agreement for all of this entity's data processing systems and back-office operations.
   
• Project and Back Office Services. Representation of a supplier of project and back-office services to the operator of a mutual fund supermarket.
   
• Benefits Processing. Representation of a large retail company in outsourcing employee benefits, such as pension plans, 401(k) plans, and ERISA compliance.
   
• Call Center Services. Representation of a Fortune 50 company in outsourcing call center operations. The call centers were responsible for answering consumer inquiries, assisting buyers in the use of products, and marketing additional products.
   
• Savings Carrier Services. Representing a leading international information provider in the negotiation of a contract for the provision by a bank of savings carrier services in connection with the company's employee share plan.
   
• Electronic Commerce/Credit and Debit Payment Services Provider. Negotiation of an outsourcing agreement for all of this entity's application and transaction processing systems and functions.
   
• Financial Services. Representation of a large bank in negotiating an outsourcing arrangement for management of various investment funds and similar financial products to be offered on the bank's web site.
   
• Financial Services. Negotiation of an outsourcing arrangement for all of this regional bank's financial systems, back office operations, and associated applications maintenance functions.
   
• Manufacturing Operations. Advising a multi-national company on the global outsourcing of its manufacturing operation.
   
• Fulfillment. Representation of a major telecommunications company in negotiating an agreement for a third party to perform the fulfillment function for shipping electronics equipment.
   
• Human Resources Management. Representation of a Big 5 accounting firm in negotiating agreements under which our client took over the expatriate employee services (relocation, cultural training, taxes, etc.).
   
• Human Resources Management. Representation of a very large insurance company in outsourcing its human resources management functions, including hiring, benefits processing, payroll processing, and employee counseling.
   
• Internal Accounting. Representation of a Big 5 accounting firm in outsourcing accounting, tax, and financial functions for a variety of companies.
   
• Internal Tax. Representation of a Big 5 accounting firm in outsourcing accounting, tax, and financial management functions.
   
• Logistics. Representation of a large retailer in negotiating an agreement for logistics services.
   
• Ticketing Fulfillment Operations. Representation of a web-based start-up providing travel and travel-related services in outsourcing its ticketing fulfillment and customer support operations.

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Renegotiations & Termination Arrangements

• Chemicals Manufacturer. Renegotiation of an outsourcing arrangement for information technology and telecommunications support and services.
   
• Utility Conglomerate. Renegotiation of a systems development and outsourcing agreement for all of this company's data processing systems, including financial, customer usage, and billing functions.
   
• Energy/Utility Conglomerate. Renegotiation of an outsourcing arrangement with respect to information technology planning and projects, network monitoring and management, desktop and local area network support, help desk support, and hardware and software maintenance.
   
• Major US Airline Company.* Renegotiation of an information technology outsourcing agreement and reservation hosting agreement and negotiation of a three-party operating agreement governing interaction between this company and two service providers.
   
• Major US Airline Company.* Renegotiation of a reservation hosting agreement and renegotiation of an Internet-based distribution agreement.
   
• Global Publishing Company.* Negotiation of a transition services agreement pursuant to which this company transitioned from incumbent service provider to new service provider and negotiation of an information technology outsourcing agreement with new service provider.
   
• Leading Aero-Defense Company.* Renegotiation of an information technology agreement as a result of this company acquiring another company.
   
• Leading Information Technology Services Provider.* Renegotiation of an information technology agreement for all of this company's information technology infrastructure and applications services.
   
• Leading US Insurance Company.* Negotiation of termination and transition services agreement pursuant to which this company brought its information technology services back in-house.
   
• Financial Institution. Renegotiation of information technology services agreement.
   
• Medical Products Distributor. Termination of one IT outsourcing arrangement and renegotiation and expansion of a second IT outsourcing arrangement.
   
• Major Producer of Wood, Pulp, and Paper Products. Complex Renegotiation and Scope Expansion. Renegotiation and expansion of its outsourcing arrangement with EDS to cover the recently acquired operations.

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Energy Outsourcing

• Large Real Estate Investment Trust. Represented a large real estate investment trust in contracting for utility management services for its office buildings, hotels and other commercial properties in the United States.
   
• Major Food Products Company. Represented a major food products company based in the United States in outsourcing its energy management functions for its facilities in North America.
   
• Major US Corporation. Represented a major US corporation in contracting for its utility management services with a major utility provider for the client's approximately 326 office buildings in the United States.

* Transaction performed by current Mayer Brown lawyers while at another law firm.